Last week we heard Simon Sinek speak about empathy in the workplace, and how empathetic leadership is essential for workers to thrive.
Empathy is also related to business in another way—through the output of business, the products and services we buy. The satisfaction we derive from these products and services is greater when the designers put themselves in our shoes before production begins.
That is a common definition of empathy—walking in someone else’s shoes, seeing through their eyes—more formally referred to as perspective-taking.
Industrial design is an example of empathy at work. Continue reading